Shipping policy

Thank you for shopping with Phoenix Fashion International. We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please take a moment to review our shipping policy for orders within Dubai.

  1. Shipping Locations: We currently offer shipping services to addresses within United Arab Emirates only. We do not ship to international locations.

  2. Shipping Methods: We offer the following shipping methods for our customers in UAE:

    a. Standard Shipping: Standard shipping is available for all eligible products. Orders shipped via standard shipping are typically delivered within 3 to 5 business days. Shipping fees may apply based on the order value or location, and these will be displayed during the checkout process.

    b. iCARRY Shipping services: This service provides a variety of carrier options for our customers, the choice can be effectively adapted based on the price, your location and the delivery time, you may also have a possibility to choose the carrier by yourself. Please feel free to visit iCARRY terms & conditions for more information.

  3. Order Processing Time: Orders are processed and shipped after order confirmation and on business days and during public holidays will be processed on the next business day.

  4. Shipping Fees: Shipping fees may vary depending on the selected shipping method, carrier, order value, and location. Shipping fees will be clearly displayed during the checkout process. Occasionally, we may offer promotions or discounts on shipping fees, which will be applied at checkout if eligible.

  5. Order Tracking: Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment through our chosen courier service.

  6. Delivery Times: While we make every effort to deliver your order as quickly as possible, please note that delivery times may vary based on your location, selected shipping method, and unforeseen circumstances such as weather conditions, holidays, or other factors beyond our control.

  7. Order Changes and Cancellations: If you wish to make changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed for shipping.

  8. Lost or Damaged Shipments: In the event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.

If you have any further questions or require assistance with your order or shipping, please don't hesitate to contact our customer support team at support@wfashion-group.com or +971585278989.

We appreciate your trust in Phoenix Fashion International, and we are dedicated to providing you with a pleasant shopping experience. Thank you for choosing us as your shopping destination in UAE.