Exchange and Return Policy
Returns
We are committed to your satisfaction. You have 15 days from the receipt of your item to request an exchange
To be eligible for a return, your item must be:
- In its original condition, unworn, unwashed, and unused
- With all tags and labels attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
We are unable to accept returns for the following items:
- Products with a hygiene guarantee
- Tailor-made items
Sale Items
Exchange on sale item(s) is not permitted.
Return Process
To initiate a return, please contact us at support@wfashion-group.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent back to us without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at support@wfashion-group.com so we can resolve the issue promptly.
Exchange
We currently do not offer direct exchanges. For the fastest service, we recommend returning your unwanted item and placing a separate order for the desired replacement.
For a better service, and to make sure you receive a right product, it is favorable to wait until the return request is accepted and then place a new order.
Alternatively, exchanges can be made in person at our Dubai Mall location on the First Floor, accessible through Parking P5 (Fashion Parking).
Questions
If you have any questions regarding our return or exchange policy, please don't hesitate to contact us at support@wfashion-group.com.